The ProWarm™ Lifetime Warranty

Lifetime Warranty

The floor heating mats from ProWarm™ are covered by a full lifetime warranty*

Please note, however, that the warranty does not extend to:

  • Situations where mats have been installed by unauthorised fitters
  • Any faults resulting from others’ incorrect design
  • Damage resulting from the actions of others
  • Misuse of the products in question
  • Damage during transit
  • Any damage resulting from incorrect installation

In these cases, replacements will becharged at the full rate.

  • Pipe 50 years
  • Thermostats 25 years
  • Manifold 3 years
  • Actuators 3 years
  • Pumps 3 years
  • Wiring center 2 years
  • Ball / fill valves 3 years

CableSafe™ Guarantee

For additional peace of mind, ProWarm™ will also exchange damaged cables free of charge, promptly and without fuss, thanks to our unique CableSafe™ Guarantee.

Should a heating cable become damaged during installation, just send it back to us and we’ll replace it for you without cost. Please note that this offer only applies to one mat or cable per invoice.

Why wait for a repairer? As soon as we receive the damaged item, we’ll arrange for next day delivery of a mat or cable of the same size.

Register your product
*ProWarm™ underfloor heating cables and mats come with a Lifetime Warranty providing they have been installed by an Approved Electrician in accordance with the IEE 17th Edition wiring regulations and the installation conforms to Part P of the Building Regulations 2005. The installation must be in accordance with the manufacturers guidelines and the relevant warranty certificate has been completed and registered online at www.prowarm.com/register within 28 days of completion of the works, any failure to do this will result in a void of guarantee. The lifetime warranty is non-transferable.